Grievance Redressal

How to raise a complaint with Poolr. Grievance Officer: Sujith Sudhakaran, [email protected]. We acknowledge within 24 hours and resolve within 15 days.

We want to hear about anything that goes wrong. If you have a complaint about the service, another user, your data, or content on Poolr, contact our Grievance Officer and we will act on it.

1How to raise a complaint

Email our Grievance Officer at [email protected] with your name, the issue, and any details or screenshots. You can also report or block a user directly in the app.

2Our timelines

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days, in line with the intermediary obligations under Indian law.

3Data-protection requests

This same channel handles requests under the Digital Personal Data Protection Act, 2023 — to access, correct, erase, or nominate, or to withdraw consent. If you're not satisfied with how we handle a data matter, you may escalate to the Data Protection Board of India.

4Urgent safety concerns